Refund Policy

Boss Level Oy & Boss Level FZE
Digital License Refund Policy

1. General Refund Policy

1.1 Eligibility for Refunds

Refund decisions are made solely by Boss Level Oy. You may be eligible for a refund under these circumstances:

• 1.1.1 The digital license is significantly different from the description provided
• 1.1.2 The license is defective or fails to activate due to issues on Boss Level Oy's end
• 1.1.3 License not received within 24 hours of payment (excluding weekends/holidays)
• 1.1.4 Technical issues on Boss Level Oy's end prevent proper license delivery

1.2 Refund Window

• Standard Period: 14 days from purchase date
• Consumer Rights: EU/UK consumers have additional cancellation rights
• Defective Products: No time limit for genuinely defective licenses

2. Refund Process

2.1 How to Request a Refund

2.2 Processing Timeline

• Review: Boss Level Oy reviews within 48 hours (business days)
• Decision: Refund approval/denial communicated promptly
• Processing: Card refunds 3-5 working days, PayPal refunds within 48 hours
• All refund decisions made by Boss Level Oy only

3. Exclusions - No Refunds For:

3.1 Standard Exclusions

• 3.1.1 Change of mind after successful license delivery and activation
• 3.1.2 Failure to meet system requirements clearly listed by Boss Level Oy
• 3.1.3 User error in installation when proper instructions were provided by Boss Level Oy
• 3.1.4 Compatibility issues with unauthorized or modified software/hardware
• 3.1.5 Requests made after the 14-day refund period (except defective products)

3.2 Digital Content Specifics

• 3.2.1 Successfully activated and used licenses
• 3.2.2 Downloaded content where activation keys have been revealed and used
• 3.2.3 Bulk license purchases (subject to separate agreements)

4. Special Circumstances

4.1 Technical Issues

For technical problems (handled by Boss Level Oy only):

• Boss Level Oy will provide technical support first
• Alternative activation methods may be offered
• Refunds considered if Boss Level Oy cannot resolve within 7 days

4.2 Force Majeure

No refunds for delays caused by:

• Natural disasters or government restrictions
• Technical infrastructure failures by third parties
• Cyberattacks affecting delivery systems

5. Consumer Rights

5.1 EU/UK Consumer Protection

EU/UK consumers have additional rights including:

• 14-day cancellation for distance sales (aligns with our policy)
• Right to refund for products not matching description
• Right to repair or replacement for defective digital content

5.2 Dispute Resolution

If unsatisfied with Boss Level Oy's refund decision:

• Contact Boss Level Oy customer service manager: bosslevelarcade@gmail.com
• File complaint with local consumer protection authority
• Use Paddle's transaction dispute process (for payment issues only)

6. Fraud Prevention

Boss Level Oy reserves the right to refuse refunds for:

• Fraudulent activity or identity theft
• Refund abuse or systematic exploitation
• Violation of Terms of Service
• Chargeback abuse

7. Contact Information

8. Policy Updates

Updates posted at: teknoparrot.com/refund-policy